Withdrawal and refunds

Last updated: 2026-07-05

Under EU consumer law you normally have a 14-day right of withdrawal for distance purchases.

Exception for digital content: for digital content delivered immediately (online courses, downloads and similar), you expressly agree at checkout that the content is made available right away and acknowledge that your right of withdrawal ends once delivery begins (Consumer Rights Directive, art. 16(m)). That consent is confirmed in your receipt email.

For subscriptions, the 14-day withdrawal right applies to the contract; you can additionally cancel any subscription ahead of the next billing period.

Your statutory rights regarding faulty services or content are not affected by any of the above. Contact us and we will help.

How to reach us

Questions about a purchase, a subscription or a refund? Get in touch and we will help.